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Salesforce CPQ

  • Course Content
  • Overview

Sales processes, configure products, and manage billing.

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Salesforce CPQ

  • 25 sessions
  • Salesforce CPQ Session 01

    Introduction to Salesforce CPQ

    • What is CPQ (Configure, Price, Quote)?
    • Role of CPQ in Salesforce ecosystem
    • Quote-to-Cash (Q2C) overview
    • CPQ editions and package installation
  • Salesforce CPQ Session 02

    CPQ Architecture & Data Model

    • Key CPQ objects (Product, Quote, Quote Line)
    • Relationships and field mapping
    • Data flow from Opportunity → Quote → Order
    • CPQ managed package structure
  • Salesforce CPQ Session 03

    Product Configuration in CPQ

    • Creating Product records
    • Product Families and Status
    • Product Rules and Configuration Attributes
    • Active products in quotes
  • Salesforce CPQ Session 04

    Price Books & Pricing Setup

    • Creating Price Books and Price Book Entries
    • Pricing methods: List, Cost+, Block
    • Pricing rules overview
    • Setting up discounts and markups
  • Salesforce CPQ Session 05

    Discounting and Price Rules

    • Line discounts and quote discounts
    • Price Rule setup and components
    • Price Condition, Action, and Lookup queries
    • Debugging discount issues
  • Salesforce CPQ Session 06

    Product Bundles

    • Bundle structure overview
    • Creating Option and Feature records
    • Configuration attributes for bundles
    • Dynamic and nested bundles
  • Salesforce CPQ Session 07

    Product Rules & Constraints

    • Product rule types: Validation, Alert, Selection, Filter
    • Error Conditions and Actions
    • Dynamic bundle configuration using rules
    • Testing rule execution order
  • Salesforce CPQ Session 08

    Quote Templates

    • Introduction to CPQ Quote Templates
    • Template Content and Sections
    • Conditional rendering and merge fields
    • PDF generation and email sending
  • Salesforce CPQ Session 09

    Quote Line Editor & Calculator

    • Quote Line Editor UI overview
    • Calculator sequence and rules
    • Custom actions and summary variables
    • Error handling in calculation process
  • Salesforce CPQ Session 10

    Approval Processes in CPQ

    • Discount approval workflows
    • Integrating approvals with CPQ Quotes
    • Email alerts and notifications
    • Approval best practices
  • Salesforce CPQ Session 11

    Guided Selling

    • What is Guided Selling in CPQ?
    • Configuring Guided Selling filters and prompts
    • Dynamic product recommendation flow
    • Using quotes with guided selling outcomes
  • Salesforce CPQ Session 12

    Contracting & Renewals

    • Creating Contracts from Quotes
    • Renewal process and amendments
    • Subscription product lifecycle
    • Co-termination and renewal automation
  • Salesforce CPQ Session 13

    Amendments & Upgrades

    • Mid-term amendments
    • Upgrade and downgrade logic
    • Partial term renewals
    • Revenue impact of amendments
  • Salesforce CPQ Session 14

    Orders & Billing Integration

    • Generating Orders from Quotes
    • Integrating with Salesforce Billing
    • Mapping Order Products and Invoices
    • Order status updates and fulfillment
  • Salesforce CPQ Session 15

    Advanced Pricing Logic

    • Block pricing and volume discounts
    • Tiered and usage-based pricing models
    • Custom price calculations using formulas
    • Price waterfall analysis
  • Salesforce CPQ Session 16

    Quote Terms & Conditions

    • Using Quote Terms in templates
    • Conditional terms inclusion
    • Template content referencing terms
    • Best practices for contract clauses
  • Salesforce CPQ Session 17

    Quote Sync with Opportunity

    • How quote sync works with opportunities
    • Primary quote concept
    • De-synchronization and re-sync process
    • Impact on pipeline forecasting
  • Salesforce CPQ Session 18

    MDQ Products (Multi-Dimensional Quoting)

    • What are MDQ Products?
    • Configuring segments (Year, Quarter, Month)
    • Editing MDQ lines in Quote Line Editor
    • Reporting with segmented data
  • Salesforce CPQ Session 19

    Partner & Channel Sales

    • Setting up Partner Users in CPQ
    • Channel pricing and discounts
    • Approval flows for partner quotes
    • Sharing quotes with resellers
  • Salesforce CPQ Session 20

    Advanced Quote Templates

    • Custom CSS and formatting in templates
    • Conditional display using template content
    • Dynamic images and pricing tables
    • Best practices for multilingual templates
  • Salesforce CPQ Session 21

    CPQ APIs & Integrations

    • Overview of CPQ APIs
    • Integration with ERP and Billing systems
    • MuleSoft for CPQ automation
    • Custom integrations using Apex
  • Salesforce CPQ Session 22

    Advanced Product Rules

    • Nested product rules and rule hierarchy
    • Dynamic bundles with advanced logic
    • Cross-object conditions and lookups
    • Debugging and best practices
  • Salesforce CPQ Session 23

    Usage-Based Pricing

    • Configuring usage products
    • Rate cards and consumption tracking
    • Usage billing integration
    • Reporting on usage revenue
  • Salesforce CPQ Session 24

    CPQ for Subscriptions

    • Subscription product setup
    • Term, Renewal, and Ramp configurations
    • Amendment lifecycle for subscriptions
    • Co-term and prorate logic
  • Salesforce CPQ Session 25

    Advanced Discounting Strategies

    • Customer-level negotiated pricing
    • Promotional and partner discounts
    • Cumulative and conditional discount logic
    • Automated discount approval paths