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Salesforce CPQ

  • Course Content
  • Overview

Sales processes, configure products, and manage billing.

What is Salesforce CPQ?

Salesforce CPQ (Configure, Price, Quote) is a sales solution that helps organizations create accurate quotes faster by guiding sellers through product configuration, pricing, discounts, and approvals. It ensures that complex products and services are quoted correctly using rules, bundles, and automated calculations, and it produces professional quote documents that can be sent to customers. In short, Salesforce CPQ reduces manual work, prevents pricing errors, and speeds up the quote-to-cash process.

Who Can Learn Salesforce CPQ?

Salesforce CPQ can be learned by Salesforce Admins, Consultants, Business Analysts, Sales Operations professionals, and Developers who work on sales process automation. Learners who understand sales cycles, pricing, discounts, approvals, and quoting requirements can quickly adapt to CPQ concepts. With practice, you can grow into roles like CPQ Specialist, CPQ Consultant, or Revenue Cloud Consultant, supporting enterprises that sell complex products, subscriptions, and services.

Do We Need Coding?

Coding is not required for most Salesforce CPQ implementations because many features are configuration-driven, such as product rules, price rules, discount schedules, approval processes, bundles, and quote templates. However, coding can be helpful in advanced scenarios like complex integrations, custom UI behavior, automated document generation extensions, or special pricing logic. You can become CPQ job-ready with strong configuration knowledge, and later add development skills if needed.

Where Is It Used in the Real World?

Salesforce CPQ is used in industries where products and pricing are complex, such as SaaS subscriptions, telecom, manufacturing, healthcare, and professional services. For example, a SaaS company can quote multi-year subscriptions with tiered pricing, add-ons, renewals, and discounts with approvals. A manufacturing company can configure product bundles with compatibility rules and option constraints. Sales teams use CPQ to generate quotes consistently, reduce errors, and shorten sales cycles by automating calculations and approvals.

Why It’s Important

Salesforce CPQ is important because quoting errors and slow quote turnaround directly impact revenue and customer trust. CPQ improves accuracy, enforces pricing governance, speeds up sales execution, and supports scalable revenue operations. For learners, CPQ is a high-value specialization because many enterprises depend on it for quote-to-cash transformation, creating strong demand for CPQ Consultants and Revenue Cloud professionals.

Salesforce CPQ

  • 25 sessions
  • Salesforce CPQ Session 01

    Introduction to Salesforce CPQ

    • What is CPQ (Configure, Price, Quote)?
    • Role of CPQ in Salesforce ecosystem
    • Quote-to-Cash (Q2C) overview
    • CPQ editions and package installation
  • Salesforce CPQ Session 02

    CPQ Architecture & Data Model

    • Key CPQ objects (Product, Quote, Quote Line)
    • Relationships and field mapping
    • Data flow from Opportunity → Quote → Order
    • CPQ managed package structure
  • Salesforce CPQ Session 03

    Product Configuration in CPQ

    • Creating Product records
    • Product Families and Status
    • Product Rules and Configuration Attributes
    • Active products in quotes
  • Salesforce CPQ Session 04

    Price Books & Pricing Setup

    • Creating Price Books and Price Book Entries
    • Pricing methods: List, Cost+, Block
    • Pricing rules overview
    • Setting up discounts and markups
  • Salesforce CPQ Session 05

    Discounting and Price Rules

    • Line discounts and quote discounts
    • Price Rule setup and components
    • Price Condition, Action, and Lookup queries
    • Debugging discount issues
  • Salesforce CPQ Session 06

    Product Bundles

    • Bundle structure overview
    • Creating Option and Feature records
    • Configuration attributes for bundles
    • Dynamic and nested bundles
  • Salesforce CPQ Session 07

    Product Rules & Constraints

    • Product rule types: Validation, Alert, Selection, Filter
    • Error Conditions and Actions
    • Dynamic bundle configuration using rules
    • Testing rule execution order
  • Salesforce CPQ Session 08

    Quote Templates

    • Introduction to CPQ Quote Templates
    • Template Content and Sections
    • Conditional rendering and merge fields
    • PDF generation and email sending
  • Salesforce CPQ Session 09

    Quote Line Editor & Calculator

    • Quote Line Editor UI overview
    • Calculator sequence and rules
    • Custom actions and summary variables
    • Error handling in calculation process
  • Salesforce CPQ Session 10

    Approval Processes in CPQ

    • Discount approval workflows
    • Integrating approvals with CPQ Quotes
    • Email alerts and notifications
    • Approval best practices
  • Salesforce CPQ Session 11

    Guided Selling

    • What is Guided Selling in CPQ?
    • Configuring Guided Selling filters and prompts
    • Dynamic product recommendation flow
    • Using quotes with guided selling outcomes
  • Salesforce CPQ Session 12

    Contracting & Renewals

    • Creating Contracts from Quotes
    • Renewal process and amendments
    • Subscription product lifecycle
    • Co-termination and renewal automation
  • Salesforce CPQ Session 13

    Amendments & Upgrades

    • Mid-term amendments
    • Upgrade and downgrade logic
    • Partial term renewals
    • Revenue impact of amendments
  • Salesforce CPQ Session 14

    Orders & Billing Integration

    • Generating Orders from Quotes
    • Integrating with Salesforce Billing
    • Mapping Order Products and Invoices
    • Order status updates and fulfillment
  • Salesforce CPQ Session 15

    Advanced Pricing Logic

    • Block pricing and volume discounts
    • Tiered and usage-based pricing models
    • Custom price calculations using formulas
    • Price waterfall analysis
  • Salesforce CPQ Session 16

    Quote Terms & Conditions

    • Using Quote Terms in templates
    • Conditional terms inclusion
    • Template content referencing terms
    • Best practices for contract clauses
  • Salesforce CPQ Session 17

    Quote Sync with Opportunity

    • How quote sync works with opportunities
    • Primary quote concept
    • De-synchronization and re-sync process
    • Impact on pipeline forecasting
  • Salesforce CPQ Session 18

    MDQ Products (Multi-Dimensional Quoting)

    • What are MDQ Products?
    • Configuring segments (Year, Quarter, Month)
    • Editing MDQ lines in Quote Line Editor
    • Reporting with segmented data
  • Salesforce CPQ Session 19

    Partner & Channel Sales

    • Setting up Partner Users in CPQ
    • Channel pricing and discounts
    • Approval flows for partner quotes
    • Sharing quotes with resellers
  • Salesforce CPQ Session 20

    Advanced Quote Templates

    • Custom CSS and formatting in templates
    • Conditional display using template content
    • Dynamic images and pricing tables
    • Best practices for multilingual templates
  • Salesforce CPQ Session 21

    CPQ APIs & Integrations

    • Overview of CPQ APIs
    • Integration with ERP and Billing systems
    • MuleSoft for CPQ automation
    • Custom integrations using Apex
  • Salesforce CPQ Session 22

    Advanced Product Rules

    • Nested product rules and rule hierarchy
    • Dynamic bundles with advanced logic
    • Cross-object conditions and lookups
    • Debugging and best practices
  • Salesforce CPQ Session 23

    Usage-Based Pricing

    • Configuring usage products
    • Rate cards and consumption tracking
    • Usage billing integration
    • Reporting on usage revenue
  • Salesforce CPQ Session 24

    CPQ for Subscriptions

    • Subscription product setup
    • Term, Renewal, and Ramp configurations
    • Amendment lifecycle for subscriptions
    • Co-term and prorate logic
  • Salesforce CPQ Session 25

    Advanced Discounting Strategies

    • Customer-level negotiated pricing
    • Promotional and partner discounts
    • Cumulative and conditional discount logic
    • Automated discount approval paths